Process & Policies

Ordering Custom Products from SWEET Letterpress & Design 
 
Getting Started
Thank you for considering SWEET for your stationery project. Our process usually begins with an email or phone consultation to determine whether we are right for your stationery needs. We will be happy to answer any questions and send samples of designs that interest you. We require a small fee for shipping samples, which will be deducted from your order, should you place one. If you are local, you can also schedule an appointment to come see our production studio and view our samples here.  
 
The Next Step 
When you decide to work with us, we will send you a contract. A non-refundable 50% deposit is required at this time to begin production. We accept Visa, Mastercard, Discover, PayPal, checks, cash and money orders. 
 
Timeframe

Letterpress is a labor-intensive process and requires custom plates for each unique order. Therefore, we require 4-6 weeks to design, print and ship your letterpress wedding invitations, 2-4 weeks for digital invitations.  If you require excessive revisions or fail to respond to proofs in a timely fashion, delays may occur. 

 

Rush orders are possible (depending on our press schedule) and are subject to additional fees.

 

Samples ship within 2-3 business days.

 
 
Approval Process 

Once we have all your information, our designer will lay out your ensemble and email you PDF proofs within 2-3 business days (M-F excluding holidays). Two rounds of revisions are included with your order and additional rounds of revisions are available for $35 each.

 

PLEASE PROOFREAD ALL PIECES VERY CAREFULLY before signing off on your proofs. We cannot stress this enough. Please proof, proof again and then send to friends and family for fresh eye balls.  We do not proofread and SWEET will not assume responsibility for any typographic or design errors approved by the client, nor will a refund be issued.

 
 
Shipping 

Shipping cost is not included in the price of your invitations and will be added to your final balance. We ship UPS ground but can ship express at client’s expense to accommodate rush orders.

 

Your stationery will ship flat, carefully packaged and ready for assembly. 

 
 
Additional Details


All deposits are non-refundable.

 

Our pricing DOES NOT include stamping, stuffing, assembly or guest addressing.

 
 
Disclaimer

Please note that colors shown here are approximate, and your invitations will not perfectly match the color you see on your computer screen. Additionally, our ink colors are mixed by hand so each run is unique and will produce slightly different results.

 

I know that usually grooms don't get too into this, but we both thought that the invitations came out amazing, and we're really excited to get feedback from the friends and family that we're sending them to! Thanks for all of your hard work, we really couldn't be happier!
-Eric — San Francisco, CA